Privacy Policy

1. Data Controller

Ace Elite Cleaning Services LTD is the data controller responsible for your personal data.

Contact details:
Email: Info@aceelitecleaningservices.co.uk

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following personal data when you contact us or use our services:

Name
Email address
Telephone number
Property address
Service enquiry details
Communication history (emails, messages, phone calls)
IP address and website usage data (via cookies and analytics tools)

3. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide quotations
Arrange, manage, and deliver cleaning services
Communicate with customers and clients
Manage bookings and customer records
Improve our website, services, and customer experience
Meet legal, accounting, and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract – to provide quotes and deliver cleaning services you request
Legitimate interests – to respond to enquiries, manage business operations, and improve services
Legal obligation – to comply with accounting, tax, and regulatory requirements

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Customer enquiry data: up to 12 months if no service is taken
Active customer records: for the duration of the service relationship
Financial and accounting records: up to 6 years (legal requirement)

After these periods, data is securely deleted or anonymised.

6. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third-party service providers where necessary, including:

Accountants or bookkeeping services
Email and website hosting providers
IT or software providers used to manage bookings or communications

All third parties are required to handle your data securely and in compliance with UK GDPR.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability (where applicable)
The right to lodge a complaint with the Information Commissioner’s Office (ICO)

You can make a complaint here:
ICO complaints

8. Cookies

Our website uses cookies to:

Ensure basic website functionality
Analyse website traffic and performance (if applicable)

You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

If we use analytics or advertising cookies, we will display a cookie consent banner in accordance with UK law.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

Password-protected systems
Secure storage of digital records
Restricted access to personal data
Use of trusted service providers

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Ace Elite Cleaning Services LTD
Email: Info@aceelitecleaningservices.co.uk